Returns & Refund Policy

Last updated: June 2026

Aberdeen West Australia is operated by S AND S Distributors Limited (ABN 31 700 507 226) - the authorised exclusive distributor of Aberdeen West for Australia.

Return Policy

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

In the same condition as received - unworn, unused, with tags attached
In its original packaging
Accompanied by a receipt or proof of purchase

To start a return, contact us at sales@aberdeenwest.com.au.

Items sent back without first requesting a return will not be accepted.

Return Shipping Cost

There is a A$15.00 flat rate for return shipping. If your return is accepted, we will send you a prepaid return shipping label and deduct the A$15.00 return shipping fee from your refund. Instructions on how and where to send your package will be provided at that time.

Return Address

S AND S Distributors Limited
132 Tweed Coast Road, Chinderah NSW 2487, Australia

Damages and Issues

Please inspect your order on arrival. Contact us immediately if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.

Exceptions - Non-Returnable Items

The following cannot be returned:

Sale items or gift cards
Custom or personalised products
Items that have been worn, washed, or had tags removed

Exchanges

The fastest way to exchange an item is to return the original and place a new order once the return is accepted.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. If approved, a refund (minus the A$15.00 return shipping fee) will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund.

If more than 15 business days have passed since your return was approved, contact us at sales@aberdeenwest.com.au.

Contact Us

S AND S Distributors Limited
ABN 31 700 507 226
132 Tweed Coast Road, Chinderah NSW 2487, Australia
Email: sales@aberdeenwest.com.au
Phone: +61 4 9988 5101 (Mon-Fri, 9am-5pm AEDT)